ScalePoint Research · Process map
This is the map ScalePoint Research works from: 51 processes in payments and finance operations, grouped by what happens to the money. Pick a type of firm or how AI would do the work, or click any process for the detail.
Showing all 51 processes.
Processes that share their steps and their vendors are researched together. Pick a cluster to see its processes on the map.
Case work that runs across several systems and ends in a result you can check, such as a cleared sanctions alert or an answered chargeback. A person signs off before any money moves.
An agent can gather the facts and draft, but the decision stays with a person, or most of the work is already done by a fixed engine.
One read, one analysis or one calculation. The model tests cover these directly, and the same steps sit inside the agent workflows.
When AI agents start paying on a customer's behalf, disputes, fraud review and merchant onboarding all need to know what the customer authorised the agent to do. Visa and Mastercard both have agent payment programmes, but how disputes and strong customer authentication work for agent purchases in Europe is still open.
Each process gets a vendor scan and a single-step model test, weighed against the effort to build. Reading card acquiring statements has been tested. Reconciling card income is next. Read the testing method